Our Process
Getting repairs done shouldn't be complicated
Our process is designed to be straightforward from initial contact through completion. No confusing quotes, no scheduling runarounds, no surprises.
Initial Contact
Reach out by phone, email, or through our contact form. Tell us what needs to be done—whether it's furniture assembly, a door that needs adjusting, shelves to mount, or general repairs.
We'll discuss the scope of work and provide our hourly rate immediately. If the job requires specific materials beyond basic supplies, we'll talk through options and estimated costs. No vague "we'll need to see it first" responses for straightforward work.
You'll know our pricing before scheduling anything
Scheduling Your Appointment
We coordinate a specific appointment time that works with your schedule. Not a vague "sometime between 10 and 2" window—an actual time when our tradesperson will arrive.
If you need work done during business hours, evenings, or weekends, we work with your availability. We understand that not everyone can take half a day off work for a one-hour repair job.
Specific appointment times, not multi-hour windows
The Work Gets Done
Our skilled tradesperson arrives on time with proper tools and equipment. They assess the specific situation, confirm the approach, and get to work.
If they encounter something unexpected—like wall studs in unusual locations or plumbing that's not standard—they'll explain the situation and discuss any adjustments before proceeding. You stay informed throughout the process.
Work is completed to professional standards. Shelves are level. Doors close properly. Faucets don't leak. Furniture is stable. We test everything before considering the job finished.
Professional standards for every job, regardless of size
Cleanup and Payment
We clean up our work area thoroughly. Drop cloths get removed, debris gets taken away, tools get packed up. Your home should look better than when we arrived—not just because the repair is done, but because we didn't leave a mess.
Payment is straightforward: actual hours worked multiplied by our hourly rate, plus any approved materials. We provide a clear breakdown of time and costs. No surprise fees, no hidden charges, no creative accounting.
Transparent billing based on agreed hourly rate
What you can expect from us
Punctuality
We arrive when we say we will. If something unavoidable comes up, we contact you immediately—not five minutes before the appointment.
Proper Equipment
Our tradespeople bring the right tools for the job. No improvising with inappropriate equipment or making do with inadequate supplies.
Respect for Your Home
We treat your property carefully. Drop cloths go down, shoes come off if you prefer, and we clean up thoroughly before leaving.
Clear Communication
If we encounter unexpected issues, we explain the situation and discuss options before proceeding. No surprises after the work is done.
Quality Standards
Small jobs still get professional attention. Work is completed properly, tested, and verified before we consider it finished.
Transparent Billing
You pay for actual time worked at our stated rate. Clear breakdown of hours and any materials. No hidden fees or surprise charges.
Ready to schedule your repair?
Get in touch to discuss what you need done. We'll provide transparent pricing and find a time that works for your schedule.